We hope that you are completely satisfied with your purchase and we will try to resolve any problems that you may have. If, however, you are in any way unhappy with your purchase we will promptly exchange the item, issue a credit or refund you.
Terms and Conditions of return
- Customers have the right to return their order within 28 days of purchase. Where the customer exercises their right to cancel an order after processing, the products must be returned unopened and unused in order to obtain a refund of the product cost. The customer must contact Cosmetics Corner in order to confirm the return of any product.
- We request that products are returned in their original packaging.
- All returned products will be refunded or exchanged provided they have not been used or damaged. Return postage cost is usually covered by the buyer. If goods received are unwanted, incorrect, faulty or damaged upon receipt you must then contact us to initiate the return. Evidence will be required to support a claim.
- Any returned items must be received within 28 days of purchase to qualify for a refund or replacement. Any items damaged during return due to insufficient packaging may only receive a part refund at Cosmetic Corner's discretion.
- If your item has not been received we need to be advised of this within 28 day of despatch, so we can raise an investigation. If the 28 days have passed, no claim can be accepted.
- In the rare event of a customer receiving an incorrect or damaged item, Cosmetic Corner will provide the customer with a free returns label and, upon receipt of the returned item, provide the customer with a refund or a replacement.
- Orders returned 'Not Called For' by Royal Mail or our courier will be refunded the cost of products only. Customers will be notified and the order will be cancelled. If they still require the item the customer will need to reorder.
- If your order is eligible for free delivery and you return the products, through no fault of Cosmetics Corner Ltd, you will be liable for the original postage costs of £2.95