Frequently Asked Questions (FAQ's)

When will my order get shipped?

If your order has been placed before 2PM on a weekday it will be shipped out the same day. If your order was placed after 2PM then it will be shipped the next working day. There will be slight delays in processing times at exceptionally busy periods.

Can I return my order?

We welcome any returns. Please email us first and ensure it is within the time-frame mentioned in the returns policy.  All returns must be in its original packaging in an unused state.

Do you ship overseas?

We ship to the UK and Europe.

When will i receive my order?

This depends on the shipping options that were chosen at checkout. Standard delivery can take 3-4 working days. Express delivery can take up to two working days. During busy periods there is the possibility of slight delays with mail throughout the UK.

Are your branded products genuine?

All our products are certified and 100% genuine. All products come in the original manufacturer's packaging.

Can i order and collect in store?

At the moment we are primarily trading online, however if this changes in the near future we will let all our customers know.